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Went there for lunch to order soup noodle with pork chop. The wait time was 30 mins. When I asked her about it, the lady was rude and said I was slowing her down. Food was mediocre.
Update to owner's response: a good restaurant will always value their customers feedback and apologize. This is not the case as owner is defensive.
1. owner said they're behind after I paid.
2. I only followed up twice. First time at 20 mins, they said the food is coming. Second follow up at 30 mins. I asked why soup noodles take 30 mins and if it's not coming that I'll like a refund.
They said the pork chop was just fried up. (I'm pretty sure that's a lie because the pork chop would've been piping hot when I ate it. It was room temperature).
3. They are stating that they have video evidence that I was in the wrong. Horrible customer service.
If there is anything other than an apology after my update, it further proves my point that this owner has no idea how to treat their customers.
Update to owner's response: a good restaurant will always value their customers feedback and apologize. This is not the case as owner is defensive.
1. owner said they're behind after I paid.
2. I only followed up twice. First time at 20 mins, they said the food is coming. Second follow up at 30 mins. I asked why soup noodles take 30 mins and if it's not coming that I'll like a refund.
They said the pork chop was just fried up. (I'm pretty sure that's a lie because the pork chop would've been piping hot when I ate it. It was room temperature).
3. They are stating that they have video evidence that I was in the wrong. Horrible customer service.
If there is anything other than an apology after my update, it further proves my point that this owner has no idea how to treat their customers.
