Oliver Thomson

When i first join them several years ago, what i like was their community spirit/ethos which made me feel like a valued customer - sadly over the years as theyve grown and become increasing arrogant and expensive - they are now just like the big 4. i asked to cancel my policy, rather than processing my request i got a 20min sales call from a patronising, arrogant , argumentative sales member bamboozling me with irrevanl stats, facts and figures doing his best to pursuade me not to leave.

after placing a formal complaint i got a half arsed appology saying sorry you thought our premiums are too high - totally ignored the reason i complain (pushy sales) will now close by bank account with them and support a credit untion that values its customers.